Zoom outage caused by accidental 'shutting down' of the zoom.us domain

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain.

Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security, network failure or Distributed Denial of Service (DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Posted Apr 16, 2025 - 17:31 PDT

All Zoom services have been restored, if you are still having connection issues please flush your DNS cache and reconnect.

For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"

Posted Apr 16, 2025 - 14:35 PDT

Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.

For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"

Posted Apr 16, 2025 - 13:55 PDT

We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow.

Posted Apr 16, 2025 - 13:16 PDT

We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow.

Posted Apr 16, 2025 - 12:51 PDT

We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided.

Posted Apr 16, 2025 - 12:17 PDT