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A Spirit Airlines passenger posted a video which has since gone viral showing cockroaches crawling around on the inside of the aircraft, which prompted a response from airline reps.
Symoné Beez originally shared the post to X on May 11. “Never again will I fly [Spirit Airlines],” she wrote in the video caption. “I’ve flown over 500,000 miles on Delta and have never in my life seen roaches on a plane this is crazy.”
Never again will I fly @SpiritAirlines . I've flown over 500,000 miles on Delta and have never in my life seen roaches on a plane this is crazy. pic.twitter.com/gIIMHpsOG9
— Symoné B. Beez (@SymoneBeez) May 11, 2025
One video showed a brown roach crawling up the back of a chair from the back seat pocket as another airline passenger murmured in the background. Another clip showed a roach crawling up the plane’s wall.
The next day, Beez posted a follow up that said, “Update I was given a $60 [Spirit Airlines] credit… I won’t be flying Spirit again one and done for me lol.”
The airline passenger posted a photo of the letter she received with the voucher. It said, “We sincerely apologize for what happened on your recent trip. We care about your satisfaction and want to make this right. Please accept our apologies along with this voucher for future travel to any of our destinations.”
She also responded to commenters who said cockroaches were commonly seen on planes.
“All the people saying roaches are common on planes are lying LMAO I’ve flown 550,000 miles with Delta. I’ve never even seen an ant on Delta let alone two big a** roaches in first class,” Beez wrote.
Spirit Airlines responded to the video by issuing a statement saying the company was “aware of the video” and their “maintenance team thoroughly inspected the aircraft involved and addressed the issue.”
“We maintain high standards of cleanliness across our fleet and want all of our guests to feel comfortable when traveling with us,” a spokesperson told People.
The clip of the crawling roaches has 8 million views on X as of Thursday. Many commenters weighed in on the situation, including those who stated they were airline employees.
“I’ve deada** never seen a roach on a plane and been on all different kind of planes except Spirit,” one person noted.
“[I]t’s not common, but it’s not unheard of,” another person replied. “I worked for a major airline for years. those planes don’t get deep cleaned like you’d think, and people (travelers and employees) can bring from home all kinds of stuff. roaches, bedbugs, etc. I’ve seen roaches in both DCA and PHL.”
“I used to work for a major airline and have flown internationally and domestically. I have never seen so much as an ant on a plane. Spirit is just ridiculous. They’re so awful that I forfeited my return ticket on them. I ate it & paid another carrier more because, NO,” someone else wrote.
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