Information Collection; Improving Customer Experience-Implementation of Section 280 of OMB Circular A-11

General Services Administration (GSA).

Notice; request for comment.

The GSA, as part of its continuing effort to reduce paperwork and respondent burden, is announcing ( printed page 27019) an opportunity for public comment on a proposed extension of a collection of information by the Agency. Under the Paperwork Reduction Act of 1995 (PRA), Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, and to allow 60 days for public comment in response to the notice. This notice solicits comments on an extension of an existing collection proposed by the Agency.

Submit comments on or before August 25, 2025.

Submit comments identified by Information Collection 3090-0321, Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), by any of the following methods:

• Federal eRulemaking portal: https://www.regulations.gov. Follow the instructions for submitting comments. Comments submitted electronically, including attachments to https://www.regulations.gov, will be posted to the docket unchanged.

Instructions: Please submit comments only and cite Information Collection 3090-0321, Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), in all correspondence related to this collection. To confirm receipt of your comment(s), please check regulations.gov, approximately 2-3 business days after submission to verify posting.